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Shipping FAQs 


What shipping methods do you offer?

Kefan Optics partners with major international shipping companies like DHL.


How much are the shipping costs?

Kefan Optics charges a global rate of 5kd up to 1 kilo orders for orders outside of Kuwait.


Are there any additional fees involved in international shipping?

In some cases, there will be VAT or other taxes, customs duties or fees levied by your destination country. Additional charges for taxes or customs clearance must be paid by the recipient; we have no control over these charges and cannot predict the amount of it.
Customs and taxation policies vary widely from country to country; you shouldcontact your local custom laws. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.


How can I track my package?

Once an order has shipped out, we will send you a shipping confirmation email that includes your tracking number.  Please track it in your member account:

First: Login your member center and click” my order “

Second: Find the order which you want to trace and you will see the tracking no.and shipping company.

Last: Use the tracking no. to trace on the website of shipping company.


Do you ship to PO Boxes or APO/FPO military addresses?

Sorry, at this time our shipping partners are unable to ship to PO Boxes or APO/FPO military addresses so you will need to provide a street address. If you provide a PO Box or APO/FPO military address, it will delay shipment of your items.


My order has not arrived yet, what should I do?

If your order has not arrived by the estimated delivery date, we are here to help. Before getting in contact with us, please try to check:

1. Tracking number.

2. Checking if you have an attempted delivery card from one of our carriers. Your parcel may be awaiting collection at a local Post Office or delivery depot, or you may need to arrange redelivery.

3. The driver may have left your parcel somewhere safe such as your porch/front door if it showed the parcel already delivered on website. You also can check with your neighbors to see if they have accepted the parcel for you.

If you still can't find your parcel, please email us info@kefan-optics.com and logistics@kefan-optics.com  and quote your order number. We'll reply within 24hrs and do our best to locate your parcel. .


What will the shipping company do if they cannot contact with the receiver when the parcel arrive?

Most of shipping company will deliver the parcel three times. If the consignee cannot be contacted, they will return the parcel to the sender. Please ensure that you have provided the correct shipping address when you make an order and phone number.

We are not responsible for mistakes made by customers.

 

Local Home Delivery Services 

As a luxury optical retailer, providing customers with a perfect shopping experience is incredibly important to us. It is our very personal approach to customer service, which sets us apart from other online shopping experiences.

Kefan Optics thrives on providing unique and convenient services such as home delivery to your home or office on contact lenses and sunglasses. Customers can simply order online via the website or thru the Kefan Optics Mobile Application or by calling 222 30 656 to receive their orders in less than 48hrs (area dependent).


- Delivery Fees for following areas are 3KD.
Abu Halifa - Ahmadi City – Fahaheel - Ali Sabah Al-Salem (um Al- Haiman) - Al- Khayran - Al- Mahboula - Al- Mangaf - Al- Nuwaiseeb – Wafra – Riqqa – Shuaiba – Sabahiya - Al Zour - Jaber Al-Ali - Fahad Al- Ahmed – Hadiya - Sabah Al- Ahmed City - Mina Abdullah – Abdalee – Jahra – Mitlaa – Qairawan – Qaser – Ayoun – Waha - Um Al- Ash – Amgara – Nayeem – Naseem – Rawdatain – Garnata – Sulaibikhat - Al- Salmy – Sabiya – Sulaibiya - Jaber Al-Ahmed – Kabad - Saad Al- Abdullah – Doha – Taimaa

 

- Delivery fees for immediate delivery to any areas other than the mentioned ones are 2KD


- Delivery fees for any other areas are 1.500 KD.